SHIPPING ✈️
Where do we ship?
We provide free worldwide shipping for all orders, except for heavy and fragile items that require special handling.
The specific delivery time and shipping options can be found on any product page.
Delivery Times
Orders processed in the United States will take 5-15 business days to arrive.
For international orders, it can take between 7-20 business days for your product to arrive, depending on where you live. Due to different warehouse locations, shipping times per product may vary.
Please note, that due to COVID-19, many shipping facilities are prioritizing medical and necessary goods. This could mean that your package may be withheld with the shipping company for an extended period of time which could lead to longer wait times and delays. We hope you understand and our customer service is always ready to help.
Shipping & Handling Process
We provide free worldwide shipping for all orders, except for heavy and fragile items that require special handling.
The specific delivery time and shipping options can be found on any product page.
OTHER
How can I cancel my order?
You can cancel your order within 30 minutes of placing your order. If your order has been processed, we kindly ask you to follow our return policy in order to get a full refund once you receive your product.
Other inquiries?
If you have any further questions or concerns that we haven’t highlighted, please do not hesitate to contact us at info@dualitymarket.com or through our contact form –we’re here to help!
Where are you located?
Dualitymarket operates in many countries around the world. We have multiple warehouses based out of USA, Germany, and Asia.
Our main office is located in London, United Kingdom.
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment centre to their geographic location.
RETURNS ↩️
Return Policy
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*
You can choose between a refund in store credit or a refund to your original payment method.
Articture does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please contact us using the contact form to the side to initiate a return!
Damaged or Defective Items
We ship are items with care and the appropriate packaging, but if any damage occurs, we will issue you a brand-new item once we confirm the item was defective. If the item is to be returned, the shipping costs will be covered by us. Be sure to fill out the returns form within 30 days of receiving the product to initiate a return.
Returns Information
Fill out the return form to initiate a return. We will process your return within 2 business days once we receive the product.
We do not cover the costs for the return shipping. When we refund the money depends on how soon your return arrives back at our warehouse.